+Refunds

We do not offer refunds or replacements when customers enter the wrong shipping address.

We offer refunds if you meet the following: 

(1) Items must be sent in the same condition as you received them using our return label that will be provided by a customer service representative.

(2) Email us at usasupport@sakaragifts.com. Please include your: Name, Order Number, and why ou are requesting a refund.

We have a 30 day money back guarantee alongwith 30% restocking fee. Once your refund is approved and processed, we will then process your refund and it may take 5 - 7 business days to process through your bank.

ALL PERSONALIZED ITEMS INCLUDING JEWELRY, ACCESSORIES AND CLOTHING AND ALL MEDICAL, HEALTH AND WELLNESS PRODUCTS ARE NON-REFUNDABLE AND NON-RERTURNABLE.

Returns/Exchanges

If you are not satisfied with the product, let us know and we'll do our best to make it right!  You can send an email to usasupport@sakaragifts.com. 

Replacements

If an item is defective or damaged due to manufacturer error or if we ship you the wrong item, we will send a replacement to you.  You may need to return the wrong item with a prepaid shipping label (return label is generated by our customer service representatives via email/chat/sms/phone). You must send pictures of the damaged or incorrect item to start the replacement process.

If an order is lost in transit, AFTER INVESTIGATING, we will replace it.  You will be provided a tracking number we use to determine if an order has been lost in transit or delivered.

If your tracking number states your order was delivered, but you claim you did not receive it, we have to rely on the tracking number. We would require you to provide a claim id from the local CARRIER and validate it, as soon as the review is complete, we will send a replacement.

Returned to Sender

If you provide the wrong address, and your order is returned to us, we will reship it to you however, you will need to pay a shipping and handling fee to cover the costs of reshipping.  If you choose not to have us reship the order, we will refund you, but the refund will not include original shipping costs, priority processing or insurance.  There will also be a 30% restocking fee deducted.  

Sometimes these packages are refused by the manufacturer and destroyed by the postal carrier.  Sometimes they end up lost in transit.  In any case in which we do not receive the package back, we can provide a 50% store credit towards a new item. 

If you provided the correct address, we will reship the order to the same address free of charge.  If you want to change the address, you will need to pay the shipping and handling fee to have the item(s) delivered to a new address. 

Order Cancellation

All of our products are printed on demand, for each customer at the time of the order.  Because of this, we can only cancel or modify orders within the first 12 hours after purchase.  Orders for Apparel, Mugs, and Ornaments cannot be canceled or modified at all. 

Clearance Items

Items sold on clearance cannot be returned or refunded.  They may not include original packaging.  We make no guarantees about the condition of these items. 

Warranties

Our standard refund and replacement policy lasts 30 days from the date your tracking number shows your order was delivered. If 60 days have gone by since your purchase was received, unfortunately we can’t offer you a refund or replacement.  

International Shipping

Customs Duties, Tax and related charges MAY OR MAY NOT be included in our base price. This is the purchaser's/shopper’s/buyer's responsibility as each state, county, municipality parish, village or country has different taxation protocols, Custom Duties and Laws of Taxation.

For inquiries and any other concerns, you may contact us through the following channels:

Email : usasupport@sakaragifts.com
Call/SMS : ✆ 1-(813) 597-9493  10:00 AM - 7:00 PM EST Monday - Saturday